Plateforme

Innovations

Sécurité

Tarification

Ressources

Connectez-vous

Commencez gratuitement

Réservez une démo

Inbox

With Inbox, dispatch records efficiently. Keep the team humming and your backoffice in sync

Inbox routes records from any collection segment straight to your operators. Apply dispatch rules like newest first, oldest first, or random, and ensure each record is processed once, in time, and without duplicate work.

Réservez une démo

Inbox

With Inbox, dispatch records efficiently. Keep the team humming and your backoffice in sync

Réservez une démo

Inbox

With Inbox, dispatch records efficiently. Keep the team humming and your backoffice in sync

Réservez une démo

Operational focus

Dispatch records from your collections and segments with clear rules

Inbox brings order to operational work. Define how records flow, by priority or randomly, and let operators process them one by one. Each task lands in the right place, ready to be handled or escalated.

Réservez une démo

Operational focus

Dispatch records from your collections and segments with clear rules

Réservez une démo

Operational focus

Dispatch records from your collections and segments with clear rules

Réservez une démo

Segment-based queues

Select from which collection records are routed into Inbox, grouped by your operational segments.

Segment-based queues

Select from which collection records are routed into Inbox, grouped by your operational segments.

Segment-based queues

Select from which collection records are routed into Inbox, grouped by your operational segments.

Dispatch rules you control

Send newest first, oldest first, or distribute load for efficiency. Choose whether operators can reject assignments.

Dispatch rules you control

Send newest first, oldest first, or distribute load for efficiency. Choose whether operators can reject assignments.

Dispatch rules you control

Send newest first, oldest first, or distribute load for efficiency. Choose whether operators can reject assignments.

No risk of double-work on a record

Operators click “Start processing” and are dispatched their first record. While they handle a record, Inbox ensures nobody else works on it.

No risk of double-work on a record

Operators click “Start processing” and are dispatched their first record. While they handle a record, Inbox ensures nobody else works on it.

No risk of double-work on a record

Operators click “Start processing” and are dispatched their first record. While they handle a record, Inbox ensures nobody else works on it.

Continuous processing

When one record is done, the next is ready — keeping operators focused and throughput high.

Continuous processing

When one record is done, the next is ready — keeping operators focused and throughput high.

Continuous processing

When one record is done, the next is ready — keeping operators focused and throughput high.

Team-level visibility

Managers can see pending, in-progress, and completed records across Inboxes - and manage escalations and approvals.

Team-level visibility

Managers can see pending, in-progress, and completed records across Inboxes - and manage escalations and approvals.

Team-level visibility

Managers can see pending, in-progress, and completed records across Inboxes - and manage escalations and approvals.

“WithInbox,theteamcangoandhavethenextrecordassignedtothem,andwhenthey'redonewithit,theycheckitout,orescalateittoanotherinboxforamanagertoreview.It'sjustreallymadeourwholeprocesssomuchsmoother.”

Mark Rummer, VP Customer Experience, Givebutter

Inbox that scales

Scale operational dispatch with Inbox features for growing teams

Inbox adapts as you scale. Add more records, more operators, or more dispatch rules without losing control of your processes.

Inbox that scales

Scale operational dispatch with Inbox features for growing teams

Inbox adapts as you scale. Add more records, more operators, or more dispatch rules without losing control of your processes.

Inbox that scales

Scale operational dispatch with Inbox features for growing teams

Inbox adapts as you scale. Add more records, more operators, or more dispatch rules without losing control of your processes.

Flexible queues per process

Create dedicated Inboxes for teams, workflows, or customer segments.

Réservez une démo

Flexible queues per process

Create dedicated Inboxes for teams, workflows, or customer segments.

Réservez une démo