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Team Performance

Team Performance tracking to surface insights and boost backoffice efficiency

Forest Admin lets you track Team Performance: see who’s doing what and how fast. Connect activities, analyze throughput, and spot bottlenecks — all inside your backoffice so you can drive real improvements.

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Team Performance

Team Performance tracking to surface insights and boost backoffice efficiency

Book a demo

Team Performance

Team Performance tracking to surface insights and boost backoffice efficiency

Book a demo

Performance visibility

Measure operator activity and process flow with real data

Track exactly how work moves through your system. See time spent, volume handled, and gaps in throughput so you know where your team needs support.

Book a demo

Performance visibility

Measure operator activity and process flow with real data

Track exactly how work moves through your system. See time spent, volume handled, and gaps in throughput so you know where your team needs support.

Book a demo

Performance visibility

Measure operator activity and process flow with real data

Track exactly how work moves through your system. See time spent, volume handled, and gaps in throughput so you know where your team needs support.

Book a demo

Process duration tracking

Measure start-to-end times for each task, so you know where delays happen.

Process duration tracking

Measure start-to-end times for each task, so you know where delays happen.

Process duration tracking

Measure start-to-end times for each task, so you know where delays happen.

Work distribution analysis

See which operators are loaded and which need more tasks — and adjust to balance workloads.

Work distribution analysis

See which operators are loaded and which need more tasks — and adjust to balance workloads.

Work distribution analysis

See which operators are loaded and which need more tasks — and adjust to balance workloads.

Escalation lag monitoring

Identify how long records wait when routed to approvers or escalated steps so you avoid slowdowns.

Escalation lag monitoring

Identify how long records wait when routed to approvers or escalated steps so you avoid slowdowns.

Escalation lag monitoring

Identify how long records wait when routed to approvers or escalated steps so you avoid slowdowns.

Individual performance insights

Let operators see their own metrics — volume, speed, and comparison to benchmarks.

Individual performance insights

Let operators see their own metrics — volume, speed, and comparison to benchmarks.

Individual performance insights

Let operators see their own metrics — volume, speed, and comparison to benchmarks.

Team overview

Roll up individual stats to team-level KPIs so leads see collective performance at a glance.

Team overview

Roll up individual stats to team-level KPIs so leads see collective performance at a glance.

Team overview

Roll up individual stats to team-level KPIs so leads see collective performance at a glance.

Tracking that scales

Leverage performance tracking as your operations scale

Our Performance tracking scales with you. Add more operators, processes, or metrics without losing visibility or control over your data.

Tracking that scales

Leverage performance tracking as your operations scale

Our Performance tracking scales with you. Add more operators, processes, or metrics without losing visibility or control over your data.

Tracking that scales

Leverage performance tracking as your operations scale

Our Performance tracking scales with you. Add more operators, processes, or metrics without losing visibility or control over your data.

Custom metrics

Define KPIs tailored to your flows and based on your data, not just defaults.

Book a demo

Custom metrics

Define KPIs tailored to your flows and based on your data, not just defaults.

Book a demo