View customer profiles and information specific to your activity. Access interaction history, and past issues. All in one place. Forest Admin gives your team the context they need to offer personalized support without digging through multiple systems.
Manage customer inquiries, handle open tickets, and resolve issues faster with a centralized platform: Forest Admin connects to your data sources and ticketing software. Everything your team needs to stay organized and responsive is right at their fingertips.
Monitor customer feedback, track team performance and satisfaction scores, and spot trends. Forest Admin makes it easy to build views and dashboards to identify what’s working and where you can do better. That’s all you need to guarantee service quality!
Forest Assist is our dedicated sidebar designed for help desks like Zendesk, Intercom, or Crisp. It integrates directly with your support tools, providing real-time access to customer data and preprogrammed actions right alongside your tickets. Forest Assist’s AI even suggests the relevant data and actions to handle the ticket at hand faster. Say bye to switching tabs or digging for information and hello to more efficient support.
Visualize customer data intuitively to make quick, informed decisions.
Group and analyze customers based on behavior, interactions, or custom criteria.
Program your own actions to automate repetitive support tasks - save time and reduce errors.
Ensure sensitive updates or escalations are reviewed and approved as needed.
Assign access based on roles to maintain security and data integrity within your support team.
Dive into the metrics that matter for team performance or individual cases, helping you identify trends and optimize processes.
Accelerate process handling, resolve support issues faster, close cases more efficiently and track team performance.
