With Forest Admin it has become extremely easy to moderate our customer base. Now we can see and modify all our data in real time straight from our admin panel.
You can change the status of an issue, assign it to an other manager, block a driver, contact your customers, give them discount...
Classify issues and incidents according to their status and priority (to review, resolved, low, high...)
You can get all the information of your issues, drives, drivers and quickly perform actions from one single view.
You can follow your performance and KPIs and investigate specific records through analytics.
You can create a field that computes the resolution duration of a case, the full name of a driver or the total price of a drive.
You can display or edit the information in a nicer way (rich text editor, price, map, date, percentage...).
You can enhance security by giving different roles and permissions to your team members.
You can increase security by setting approval workflows to approve certain actions (such as blocking a driver).
You can browse your linked collections, navigating through your drives from the drivers collection.
You can check what has been done on a record or by another user.
You can communicate with other team members on a record about an issue or complaint.
