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Incidents Management

Dealing with complaints and difficulties of customers with efficiency is a key pillar of customer satisfaction but requires a lot of time and resources as well as team coordination.

Forest Admin can be set up as an incident management solution that helps to keep track of the problems and complaints flagged by customers and manage their resolution efficiently. You will be able to resolve the issues at hand, such as granting refunds, or sending (template) emails or taking a vehicle offline, straight from your admin panel. You can reconcile data from your current ticketing systems to ensure you have all the context required to treat the issue in the best manner possible.

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Use cases
Incidents management, Issues management, Customer service

With Forest Admin it has become extremely easy to moderate our customer base. Now we can see and modify all our data in real time straight from our admin panel.

Stefan Dorresteijn, CTO at Sjauf
Sjauf (incidents management)
-> Read the case study

Incidents management features you can see in this demo:

Incidents management - Smart actions

Smart Actions

You can change the status of an issue, assign it to an other manager, block a driver, contact your customers, give them discount...

Incidents management - Segments


Classify issues and incidents according to their status and priority (to review, resolved, low, high...)

Incidents Management - Summary View

Summary View

You can get all the information of your issues, drives, drivers and quickly perform actions from one single view.

Incidents management - Dashboards


You can follow your performance and KPIs and investigate specific records through analytics.

Incidents Management - Smart fields

Smart Fields

You can create a field that computes the resolution duration of a case, the full name of a driver or the total price of a drive.

Incidents Management - Widgets


You can display or edit the information in a nicer way (rich text editor, price, map, date, percentage...).

Incidents management - Role-based permissions

Role-based Permissions

You can enhance security by giving different roles and permissions to your team members.

Incidents management - Approval workflows

Approval Workflows

You can increase security by setting approval workflows to approve certain actions (such as blocking a driver).

Incidents Management - Explorer


You can browse your linked collections, navigating through your drives from the drivers collection.

Incidents management - Activity logs

Activity logs

You can check what has been done on a record or by another user.

Incidents management - Notes


You can communicate with other team members on a record about an issue or complaint.

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