As the success of your business is largely dependent on the knowledge you have of your customers, you need to be able to have a good picture of your customers to drive their satisfaction.
Thanks to Forest Admin, an operational manager can, with the click of a button, learn all there is to know about for a particular customer. He or she can see what makes most sense first, such as the account details, the orders made and the type of enrolled subscription plans. This enables your team to have a full overview of your customers to make faster and smarter decisions. Your operational people can easily adapt this view, without having to consult your development teams.
With Forest Admin it has become so much easier to understand our customers. In just one look, we can see all there is to know about a customers' records, which helps in better serving them.
Daniel Archer, Engineering Lead at Ritual
When dealing with a large set of complex orders on time constraints, it is essential to have a comprehensive overview of the important aspects of your orders. This is a prerequisite to set yourself up for operational success.
Thanks to Forest Admin, you can easily track your orders in a visually attractive way that makes sense to your operations. Order collection, quality control and packaging can all be coordinated from your admin panel. Using Smart Segments and Smart Actions it requires minimal effort to set-up workflows for your operational teams responsible for the different tasks.
Thanks to our Forest Admin admin panel, our operational teams can always see the status of any of the orders that are being processed by our company, which makes customer support and daily operations a whole lot easier.
Mathieu Kudla, Co-Founder, CTO at Panopli
Once your operators processed an order, you need to get the products to your customers in the most efficient way possible. Maintaining a simple overview of the shipping status and details is vital to your operational success.
Thanks to Forest Admin, you will no longer have to switch between the platforms or your different shipping partners. Using Summary Views and Smart Segments you can monitor all the data coming from your partners and act upon them, straight from your admin panel using the Smart Actions. You can, for instance, send a templated email, notify your shipping partner that something went wrong or (re)submit required customs documents.
With our Forest admin panel, it has become a lot easier to track our shipped items. Now we centralize all our data into one overview from which we can act if something goes wrong or needs changing.
Mike Mayer, Product Manager at Shippabo
Getting paid by your customers is key to keep your operations running and your business growing. Dealing with the payments of customers however is not always a natural process as you need to be able to reconcile the data from your third-party payment provider with your customer data.
Thanks to Forest Admin, an operational team member can see the status of payments and deep-dive into the records linked to the payment. With this monitoring potential fraudulent transcations, and/or payment issue resolution becomes a lot more straightforward.
With our integrated Forest Admin Panel we do not need to switch between all kinds of platforms to process and monitor our payments, which saves us a large amount of time and helps us stay focused.
Facundo Farias, CTO at HectorKitchen
Because solid inventory management is crucial to keeping your organisation lean and efficient, you need clarity. You need to the right tools to achieve this.
Thanks to Forest Admin you will be able to monitor and update your inventory database. In case certain products need to be ordered, you can do so straight from your Admin Panel. You can efficiently set-up workflows for your operational teams, allowing you to structure and streamline your inventory process. In case you are working with third-party services you can reconcile your inventory data with your order and customer data.
We use the Forest Admin panel in all of our physical stores to make sure we keep the right stock of all of our different types of glasses.
Gideon de Kok, Technical Director at Ace & Tate
Because of the nature of your business model as a direct to consumer enterprise without a physical point of sale, you will have to deal with a lot more returned items. They need to be dealt with smoothly and efficiently.
Thanks to Forest Admin, you will have a great platform to easily keep track of the status of returned items. You will be able to take action to resolve the issues at hand, such as giving refunds, or sending notification emails or updating the return address, straight from your admin panel. With team-based permissions, you can set-up approval workflows granting refunds.
In our daily operations, we need the right tools to help us ensure that we serve our customer in the best way possible. Thanks to Forest Admin, cumbersome operational tasks such as dealing with returns, are made easy!
Jason Stockton, E-commerce Manager at Puma