When dealing with a fleet of (electric) bikes, scooters or cars alike, it is important to have a comprehensive overview of the most important aspects of your fleet. This is needed to set yourself up for operational success.
Thanks to Forest Admin, you can easily track your fleet in a visually attractive way that makes sense to your operations. Fueling or charging management, dispatching and regular inspections can be all coordinated from your admin panel. Using Smart Segments and Smart Actions it requires very little effort to set-up workflow for your operational teams responsible for the different tasks of maintaining your fleet.With Forest Admin, it has become so much easier to build and maintain our internal fleet management platform that gives our operational teams what they need to manage our vehicles in real time.Louis de Tersant, Chief Information Officer at Ada
With Forest Admin, it has become so much easier to build and maintain our internal fleet management platform that gives our operational teams what they need to manage our vehicles in real time.
Louis de Tersant, Chief Information Officer at Ada
When you are responsible for the moderation of a large and diverse group of users, you need the tools to efficiently take care of their concerns. Changing addresses, credit card details and pricing levels are responsibilities your operational teams need to carry out on a daily basis.
Thanks to Forest Admin, you can effortlessly deep-dive into your customer-base and find their core data coming from your platform and all the related data from third-party services such as identification software and payment providers. Using the Smart Segments, you can easily segment your customers according to for instance their usage, demographics or location. This empowers you to moderate large sets of users at scale.
With Forest Admin it has become extremely easy to moderate our customer base. Now we can see and modify all our data in real time straight from our admin panel.
Stefan Dorresteijn, CTO at Sjauf
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Successfully onboarding drivers onto your mobility platform is instrumental for your growth. Given the security concerns of your customers, however, this needs to be done with great care.
Thanks to Forest Admin, this becomes a lot easier to manage. Using Summary Views and Smart Segments you can monitor if all the necessary details and documents are present and validated. If not, you can act straight from your admin panel using the Smart Actions, to for instance send an email, suggest to complete a training or ask for a renewal of certain required documents.
Forest Admin re-introduces agility in our Heetch structure and makes us a dynamic startup. It helps us tremendously in streamlining our intricate driver onboarding process.
Raphael Fenaux, Head of Tools & Processes at Heetch
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As the success of your business is closely tied to that of your customers, drivers and vehicles, you need to be able to deep-dive into the analytics on the records in these categories.
Thanks to Forest Admin, an operational manager can, with the click of a button, learn all there is to know about for instance a certain driver. He or she can see what makes most sense first, such as the number of rides performed, the distances travelled or the average rating received. This enables your team to make smarter and data-driven decisions. This view can easily be adapted by your operational people without having to consult your development teams.
Forest Admin provides us with all the admin tools to run our operationally intense business. With the Analytics at a record level we can really get a 360 degree understanding of all our customers.
Navroop Sehmi, Technology Strategist at Kater
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Ensuring that complaints and difficulties of your customers are dealt with swiftly and efficiently is a key pillar of your customer satisfaction. Coordinating these efforts, however, requires a lot of time and resources.
Thanks to Forest Admin, you will have a perfect platform to easily keep track of the problems and complaints flagged by your customers. You will be able to take action to resolve the issues at hand, such as granting refunds, or sending (template) emails or taking a vehicle offline, straight from your admin panel. You can reconcile data from your current ticketing systems to ensure you have all the context required to treat the issue in the best manner possible.
People are the core of everything you do in the mobility industry. That is why you need to empower your team to collaborate closely.
Thanks to Forest Admin, it is very easy to set up workflows involving multiple people with different responsibilities, using Team-Based Permissions. With the Approval Workflow in place, changes on your platform that impact your business heavily have to be approved by management before going live. For improved coordination and accountability, you can also easily leave notes for one another, and search the audit trail for changes.
With the Forest Admin panel it has become a lot easier to keep the team members accountable for their work. The fact that we could set-up different teams with different responsibilities from the start really is something incredibly valuable.
Esteban Sanchez, CTO at Commutifi
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