The back office for your
customer operations

A fully integrated suite that streamlines businesses' customer operations
aligned with your internal processes - so you can make your operational teams efficient and customers satisfied.

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Customer onboarding
Fraud prevention
Customer support

Customer onboarding

Assign customer onboarding cases to reps efficiently to facilitate the completion of KYC verification, handle additional document requests, and manage customer communication, all within one tool.

User fill out forms & provide documents
Document validation
KYC compliance check
Background & AML check
Risk assessment
Account provisioning or Level 2 escalation

Fraud prevention & transaction monitoring

Elevate your risk assessment protocols by establishing robust transaction monitoring systems to proactively address fraud prevention and ensure AML compliance.

Check creditor's Bank and IBAN Country
Check creditor information
Check amount consistency
Review past transactions
Approve transaction or Level 2 escalation

Customer Support

Consolidate your application's customer data, actions, and workflows in your customer support tool to improve efficiency and simplify issue resolution, reducing the need to switch between multiple tools.

User requests help
Create ticket
Understand the issue
Retrieve 360-degree customer data
Trigger relevant workflow for issue resolution
End conversation and close ticket

Satisfying Regulatory Compliance Requirements

Ensure AML compliance, KYC compliance, and fraud prevention with transaction monitoring. Benefit from detailed audit trail tracking of all activities in your back office.

Avatar Qonto 2

Data privacy, security, and certifications are major factors in our purchasing process and partner selection. We are pleased that Forest Admin meets all of our requirements.

Steve Anavi
Co-founder & President at Qonto